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Effective date and last updated: 16 October 2026

We want you to be satisfied with Fosia Pay. This policy explains when and how you can get your money back for a paid license bought on pay.fosiarw.com from Fosia Ltd.

1. Try before you buy

Fosia Pay Lite is free and lets you test Mobile Money payments on your store, including PawaPay sandbox mode. We encourage you to test Lite with your PawaPay account before buying a paid plan.

2. 14-day refund

You can ask for a full refund of a license (Pro, Pro + AI or Agency) within 14 days of the purchase date, for any reason.

3. Renewals

Licenses do not renew automatically, so you are never charged without your action. A renewal can be refunded in full within 14 days of the renewal purchase, under the same conditions as a new license.

4. After 14 days

After 14 days, payments are not refundable, except:

  • if a major feature of your plan does not work as described and we cannot fix it within 14 days of your support request;
  • if we remove a major feature of your plan during your paid period;
  • where the law requires a refund.

In these cases, we refund the unused part of your subscription period, calculated by month.

5. What is not refundable

  • PawaPay fees, Mobile Money operator fees and exchange-rate differences;
  • licenses revoked for breach of our Terms of Service (for example key sharing or fraud);
  • a refund request made after the 14-day period only because you could not open, or get approved for, a PawaPay merchant account.

6. How to ask for a refund

Email infos@fosiarw.com with:

  • your order number;
  • the email address used for the purchase;
  • the reason (optional, but it helps us improve).

We answer within 3 business days (Kigali time, UTC+2).

7. How the refund is paid

  • The refund is sent by Mobile Money, through PawaPay, only to the Mobile Money number used for the purchase. To prevent fraud, we cannot send a refund to another number.
  • We refund the amount you paid in US dollars, converted into your wallet currency at the exchange rate of the refund date. The amount you receive may therefore differ slightly from the amount you paid in local currency.
  • The refund is paid within 5 business days after approval.

8. Effect on your license

When a refund is made, the license key linked to the order is revoked automatically. At the next daily license check, the paid features switch off and Fosia Pay continues in Lite mode (hosted PawaPay payment page, unlimited payments). Your WordPress data is not deleted.

9. Partial refunds and upgrades

If you upgraded to a higher plan and ask for a refund within 14 days of the upgrade, we refund the amount paid for the upgrade and restore your previous plan.

10. Contact

Fosia Ltd, 1 KN 78 St, Kigali, Rwanda. Phone: +250 793 753 646. Email: infos@fosiarw.com.